Patient and Family Advisory Councils
Our partnership with patients and families ensures that the patient voice is embedded in every aspect of our delivery of care.
The Patient and Family Advisory Council (PFAC) is composed of a group of patients who volunteer their time to engage with Alameda Health System (AHS) staff and providers sharing their experiences and perspectives about the care and service they receive in our system. Using a collaborative approach, the goal is to improve the quality and service delivery for patients, their families, and visitors.
AHS has established PFACs that meets monthly. Members may attend additional meetings to listen, speak, advise, consult, learn, and contribute.
PFAC members serve as advisors who:
- Enhance the quality and safety of the care we deliver
- Help us gain a mutual understanding of issues or concerns that patients have
- Inform staff about opportunities for improving the patient care experience
The PFAC is important because it:
- Elevates patient and family voices to shape and enhance the health care journey
- Provides a platform where patients, families and providers can co-design programs that are safer, more effective, and compassionate
- Emphasizes the collective power of patients, families, and health care professionals to improve patient and family care experiences and health outcomes
Why Join PFAC?
- Create and improve care delivery systems: Your insights and experiences can lead to tangible improvements in patient care, services, and policies.
- Collaborate with Compassion: Work side-by-side with doctors, nurses, staff and community members who share your commitment to enhancing healthcare.
- Be at the Heart of Innovation: PFAC is your chance to influence the introduction of cutting-edge practices and technologies. From improving patient communication to shaping digital health services, your voice guides our advancements.
- Gain Insights and Skills: Benefit from specialized training, networking, workshops, and skill development opportunities designed to expand your knowledge and empower your advocacy. Grow personally and professionally as you navigate the complexities of health care with confidence. Receive resources, training, and networking opportunities with local leaders in health care and community
Who We’re Looking For
We’re seeking passionate individuals who are eager to share their healthcare experiences—whether as patients or family members. Your perspective is invaluable, whether it’s celebrating strengths or identifying areas for growth. If you share our dedication to enhancing healthcare with your insights and experiences, we invite you to get involved.
Together, We Can Create a Healthier Tomorrow
Joining PFAC means being part of a vibrant community dedicated to making healthcare better for everyone. It’s a place to channel your passion, influence change, and see your ideas come to life. Be the voice that shapes the future of healthcare at AHS
How to Get Involved
Taking the first step is easy. We welcome applicants from all backgrounds and experiences, believing that diversity enriches our council and enhances our impact. Once your application is received, a member of the Patient Experience Team will contact you directly. You may also email us at patientexperience@dcinhyu.net for more information.
Examples of PFAC Project Areas
- Patient Education & Health Literacy
- Wayfinding
- Security Measures
- Quality Improvement Initiatives
- Dietary and Nutrition – FNS Improvement Projects
- EVS Improvement Projects
- Community Outreach & Disease Prevention
- Telemedicine Access & Technology Integration
- Support for Caregivers
- Mental Health & Palliative Care
- Emergency Preparedness and Patient Safety
- Patient Advocacy
- Elderly Patient Initiatives